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Frequently Asked Questions

General

Registration can be completed here. Registration is used by Denali Aire to protect customers by recording purchases. In case of a recall or other very important information pertaining to the machine, Denali Aire can quickly and efficiently contact you. Registration does not confirm the warranty status – a valid receipt is still required to confirm warranty. We highly suggest registering the unit as soon as possible to stay updated, but it can technically be done at any time.

A New Leaf extended warranty program is available for Quick Connect mini split systems 3 months of the purchase date listed on the receipt, not installation or delivery date.

Mini Split extended warranty is used to assist with costs of service calls on repairs (not maintenance) during and after the manufacture warranty; Both manufacture and extended warranties will overlap.

A max purchase price for eligible systems is up to $999.00 (not including taxes, installation, shipping fees, or other purchase costs/fees). Used or preowned machines are not eligible; A store purchase receipt is required to process extended warranty.

For more details or to purchase please visit the New Leaf extended warranty page here.

Our Extended Warranty FAQ section is located here.

New Leaf’s Full Terms and Agreement statement is located for download here.

Denali Aire fan models not eligible for Extended Warranty Program:

  • 1DAFD6E
  • 1DAFHV8E
  • 1DAFD12E
  • 1DAFP16E
  • 1DAFD5R
  • 1DAFHAND

Window air conditioner and fan extended warranties start the day after the manufacture warranty expires; These warranties will never overlap. A max purchase price for eligible units is up to $500.00 (not including taxes, installation, or shipping fees). Used or preowned machines are not eligible; A store purchase receipt is required to process extended warranty.

Mini Split extended warranty is used to assist with costs for repairs during and after the manufacture warranty; These warranties will overlap. A max purchase price for eligible units is up to $999.00 (not including taxes, installation, or shipping fees). Used or preowned machines are not eligible; A store purchase receipt is required to process extended warranty.

For replacement parts and troubleshooting assistance please call us 888-433-6254 Monday-Friday.

Technical Support

Technical Support: (888) 433-6254

Quick Connect Mini-Splits Technical Support: (888) 597-0557

support@denali-aire.com