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Warranties By product Line

Denali Aire stands behind it’s products with comprehensive, full replacement warranties.

  • Window Air Conditioners
    E2b.Support_Icon_warranty_2_YEAR

    This two year warranty covers all defects in workmanship and the internal parts contained in this product for 2 years from the date of purchase. Warranty covers the original purchaser of this product only.
    You MUST have your original purchase receipt in order to obtain your warranty. Please call 888-433-6254 for troubleshooting before contacting the store.

    WHAT WILL BE DONE?
    Denali Aire™* will replace any unit found to be defective in material or workmanship through a two year over-the-counter exchange with a new or refurbished unit of equal or similar capacity for replacement, at Denali Aire’s discretion. This is a one-time replacement warranty. Defective unit must be returned to the original store of purchase.**

    THIS WARRANTY COVERS DENALI AIRE PRODUCTS WITHIN THE UNITED STATES, CANADA, & PUERTO RICO.

    THIS WARRANTY DOES NOT COVER:

    • Damages in shipping.
    • Damages caused by improper installation or inadequate wiring.
    • Damages caused by using the unit during brown-out conditions, circuit interruptions, or as the result of not using product in accordance with provided instructions.
    • Damage from services performed by an unauthorized service center.
    • Disposal, installation or removal fees/costs.
    • Damage caused by lack of airflow or neglect from proper maintenance (i.e. cleaning).
    • Any performance issues that fall outside of the 2 year warranty.
    • Damages incurred to the home during installation, including but not limited to floors, walls, and furniture.
    • Rust on interior or exterior of unit.
    • Products with serial numbers that have been removed or altered.
    • Products used in a commercial setting.
    • Display, floor, or open box models.
    • Damage to the unit caused by acts of nature.
    • Any changes in appearance or modifications made to the unit.
    • Improper matching of parts or the use of components/accessories not compatible with the unit or supplied by the manufacturer.

    NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages. This limitation or exclusion may not apply to you.

  • Quick Connect Mini-Splits
    E2a.Support_Icon_warranty_1_YEAR

    This one year warranty covers all defects in workmanship and the internal parts contained in this product for 1 year from the date of purchase. Warranty covers the original purchaser of this product only.
    You MUST have your original purchase receipt in order to obtain your warranty. Please call 888-433-6254 for troubleshooting before contacting the store.

    WHAT WILL BE DONE?
    Denali Aire™ will replace any unit found to be defective in material or workmanship through a two year over-the-counter exchange with a new or refurbished unit of equal or similar capacity for replacement, at Denali Aire’s discretion. This is a one-time replacement warranty. Defective unit must be returned to the original store of purchase.**
    THIS WARRANTY COVERS DENALI AIRE PRODUCTS WITHIN THE UNITED STATES, CANADA, & PUERTO RICO.
    THIS WARRANTY DOES NOT COVER:

    • Damages in shipping.
    • Damages caused by improper installation or inadequate wiring.
    • Damages caused by using the unit during brown-out conditions, circuit interruptions, or as the result of not using product in accordance with provided instructions.
    • Damage from services performed by an unauthorized service center.
    • Disposal, installation or removal fees/costs.
    • Damage caused by lack of airflow or neglect from proper maintenance (i.e. cleaning).
    • Any performance issues that fall outside of the 1 year warranty.
    • Damages incurred to the home during installation, including but not limited to floors, walls, and furniture.
    • Rust on interior or exterior of unit.
    • Products with serial numbers that have been removed or altered.
    • Products used in a commercial setting.
    • Display, floor, or open box models.
    • Damage to the unit caused by acts of nature.

    NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages. This limitation or exclusion may not apply to you.

FREQUENTLY ASKED QUESTIONS

Window air conditioners
  • What size window air conditioner do I need?
    Units should be selected according to room size, matching room size with the correct BTU output. Keep in mind, rooms with large windows and direct sunlight require a unit with a higher BTU capacity. See our Buying Guide for more information. 5,000 BTU = 150 sq. ft. 6,000 BTU = 250 sq. ft. 8,000 BTU = 350 sq. ft. 10,000 BTU = 450 sq. ft. 12,000 BTU = 550 sq. ft. 15,000 BTU = 700 sq. ft. 18,000 BTU = 1,000 sq. ft. 24,000 BTU = 1,500 sq. ft.
  • What type of outlet do I need for my unit?
    For Denali Aire Window ACs, the 5,000-15,000 BTU models use a 15A-115V outlet and the 18,000 - 24,000 BTU models use a 20A-230V outlet.
  • Can I use an extension cord with my air conditioner?
    Do NOT use an extension cord, outlet adapter, or remove the grounding prong. This is not only for your safety as these things can cause fire hazards, but also to maximize the performance and longevity of your unit.
  • What are the operating temperatures of these units?
    For optimal performance, the operating temperatures for these units are: Outdoor 61 ~ 110F, 80% Relative Humidity (RH); Indoor 61 ~ 90F, 80% Relative Humidity (RH). Working outside of these temperatures can decrease the overall performance of the unit.
  • What type of refrigerant do these units use?
    While both R32 and R410A are considered environmentally safe there are a few differences to note. R410A has an ODP (Ozone Depletion Rate) of 0 and a GWP (Global Warming Potential) of 2,090. R32 refrigerant has an ODP of 0 and a GWP of 675. R32 is the most efficient and environmentally friendly refrigerant available.
  • Do I remove the foam on the inside of the unit?
    Do NOT remove the white foam that is visible through the louvers inside of the unit. This foam helps insulate the unit, blocks sound from the compressor and guides the airflow. For models 1DAC24K/1DACH24K you must remove shipping blocks and packing foam attached with zip ties located on the inside of the unit between the compressor and fan motor.
  • Water is collecting inside of the unit. Is this normal?
    This is normal, especially on days of heavy rain or high relative humidity. If you think your unit is collecting too much water, ensure that your unit is installed with a slight downward slope toward the outside, allowing the accumulated water to drain out. Do NOT drill additional holes anywhere on the unit, as these units are manufactured with a drain hole for excess water. Doing so will void the warranty.
  • What do I do when the Filter light appears?
    After the fan motor runs for a total of 500 hours (250 hours for 1DACS10K), the Filter light will turn on as a reminder to clean the filter(s). Once they’ve been cleaned, simply press the Filter button to reset the reminder. To clean the filter, use liquid dish soap or mild detergent and warm water. Dry filter completely before placing it back into unit. Alternatively, you may vacuum the filter to remove dust particles.
  • How do I clean and maintain my window air conditioner?
    Check filter at least once a month according to instructions in the User Manual. Clean the cabinet and front panel of the unit with a damp cloth in a solution of warm water and mild liquid soap, then wipe dry. Note: Avoid soaking the control panel of the unit with too much liquid; this may cause damage to the unit.
  • How do I store the unit for the off-season?
    To store the air conditioner for an extended time period, remove the unit from the window according to the instructions. Remove batteries from the remote, keep the unit upright, cover in plastic, or place in the original box; store in a cool, dry place.
  • Why does the air conditioner need to be upright for 24 hours before running for the first time?
    This is necessary so the oils in the compressor settle; not doing so can affect the performance of the unit.
  • How does the “I Feel” or “Follow Me” function work?
    Depending on the model number, “I Feel” or “Follow Me” enables the remote to function as a thermostat. When activated, the remote takes the temperature at its current location, sending a signal to the air conditioner to optimize the temperature around you. During this operation, make sure there is nothing blocking the path between the remote’s and the unit’s sensors; max distance for this function is 16 feet.
  • Are these units Energy Star Rated?
    The following Denali Aire window air conditioners are Energy Star: 1DAC6K, 1DAC8K, 1DAC10K, 1DAC12K, 1DAC15K, 1DAC18K, 1DAC24K
  • Does my unit Heat and how does it work?
    Only models 1DACH18K and 1DACH24K have Heat mode; where the H identifies Heat. These units are primarily used for cooling but do have electric heat. When this mode is active, the unit pulls in outside air, passing it over electric strips to produce warm air. This function is meant only to supplement, not to be used as a main heating source. Note: heating output will be less than the unit’s cooling capacity.
  • How do I install a casement air conditioner in a sliding or crank window?
    For casement window openings, we recommend 1DACS10K. This unit is intended to be installed with a maximum 16 ¼” W x 39 ½” H, minimum 15 ½” x 21 ⅓” window. In cases where the supplied panel is too big you can cut the panel to size. This unit will not work with crank operation windows, unless the hinge, sliding arm, and windowpane are first removed. We recommend hiring an experienced technician to assist with the install.
Quick Connect Mini-Splits
AI Home App for Quick Connect Mini-Splits